Digital product refunds
Refund Policy
The Finder's Book is a digital download. You receive the files immediately, which means an ordinary "return the item" refund is not possible — nothing comes back. So the policy below is built around two things instead: showing you the product honestly before you pay, and fixing it properly when something genuinely goes wrong.
Preview before you buy
The product page shows twelve real interior pages from the actual book at full size, the complete table of every section, both editions, and every bonus. Nothing on that page is a mockup or a representative sample. This is deliberate: you should be able to decide whether the book suits you before any money changes hands, not after.
If you have a question the previews do not answer, email warrenjrmd@gmail.com before purchasing. A pre-purchase question is always easier to resolve than a post-purchase refund.
When we refund in full
We issue a full refund, no argument, in any of these cases:
- The files will not download or will not open. We will first try to fix it, because you presumably want the book more than you want the money back. If we cannot, you get a refund.
- The files are corrupted, incomplete, or materially different from what the product page described.
- You were charged more than once for the same order.
- You were charged for an order you did not place.
Contact us within 30 days of purchase for any of the above.
Change of mind
Because the files are delivered instantly and cannot be returned, we do not offer routine change-of-mind refunds once the download has been accessed. This is standard for digital goods and it is why the previews are as extensive as they are.
That said, we are two people, not a corporation with a policy department. If you bought this in a difficult moment and it turned out not to be what you needed, write to us and say so. We would rather resolve it kindly than win an argument about a $49 file.
Statutory rights
United Kingdom and European Union
Consumers in the UK and EU normally have a 14-day right to cancel a distance purchase. For digital content supplied immediately, that right is lost once download begins — and by completing checkout you expressly request immediate supply and acknowledge that loss. If you have not yet downloaded the files, the 14-day right still applies and you may cancel for a full refund.
United States
Nothing in this policy limits any right you have under applicable state or federal consumer law, including the laws of California.
Elsewhere
Where local law grants you stronger rights than this policy, the law applies, not the policy.
How to request a refund
| Step | What to do |
|---|---|
| 1 | Email warrenjrmd@gmail.com from the address you used at checkout. |
| 2 | Include your order or receipt number from Payhip. |
| 3 | Tell us briefly what went wrong. A screenshot helps for technical faults. |
| 4 | We reply within 3 business days. |
| 5 | Approved refunds are returned to the original payment method, typically within 5–10 business days depending on your bank. |
Refunds are processed through Payhip, our checkout and delivery platform. The credit appears on the same card or account you paid with. We cannot redirect a refund to a different method.
What happens to your licence after a refund
A refund ends your licence to use the files. Please delete any copies you downloaded and destroy any copies you printed. Continuing to use refunded material is a copyright infringement, and we would rather simply not have that conversation with anyone.
Chargebacks
If something is wrong, please email us first. A chargeback filed without contact costs us the transaction plus a bank fee, and it takes months to resolve on your side too. We have never refused a legitimate refund request and we are not going to start.
Licence scope is not a refund matter
The product carries a consumer licence for personal and household use. Professional, institutional, co-branded, white-label, and lead-magnet use require a separate written licence. Buying the consumer edition and then discovering it does not cover professional use is not grounds for a refund — but it is grounds for a conversation about the right licence. Write to us.
Contact
Joanne Godfrey and Michael David Warren Jr.
Email: warrenjrmd@gmail.com
We answer refund and support mail within 3 business days.